Frequently Asked Questions PDF Print

General Information

  • AIR Help Desk hours are M-F 6:30 a.m. until 6:30 p.m. EST

  • The portal acts as the gateway to all your assessment systems and provides resources to help students, families, and educators prepare for the administration of Delaware State System of Assessments (DeSSA), including the Smarter Balanced Assessments in Mathematics and English Language Arts/Literacy and the Delaware Comprehensive Assessment System (DCAS) Science.


  • It is recommended that you use the network diagnostic tool at each of your schools to make sure you have enough bandwidth to be able to test the number of students taking a test concurrently. The network diagnostic tool can be found in two locations: 1) on the practice and training test site under diagnostic tool or 2) as button on the landing page of the secure browser. Ensure that the secure browser is installed on all devices that you want to use for testing. It is highly recommended that students take an interim, training, or practice test using the secure browser before the summative test window. This allows you to determine whether or not the tests are running without any issues.

  • AIR intends to support a new version of a currently supported operating system within 90 days of official release (except Chromebooks). Updated secure browsers may need to be downloaded as new updates are made to supported operating systems. AIR aims to complete testing within 90 days, however, AIR cannot guarantee support until all security requirements are met. NOTE: To ensure compatibility with the secure browser, AIR recommends turning off any auto-update features on devices and operating systems used for online testing. Please refer to the portal for announcements on upcoming secure browser releases and new OS support. The following documents provide additional support: Reference OS Support Plan and System Requirement Plan

Test Administration Information